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Accessibility Policy

Prudent Financial Services Inc. Accessibility Customer Service Plan

PFS: Providing Goods and Services to People with Disabilities

Prudent Financial Services is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We ensure that our staff are trained and familiar with various assistive devices we allow used by customers with disabilities while accessing our goods or services.

Communication

We communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Prudent Financial Services Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Services/Facilities include:

  • Allow Assistive Devices
  • Allow Alternative means of communications
  • Feedback Process
  • Allow Support Animals
  • Allow Support Worker
  • Special accessible format of official documents upon requests

This notice is publicly available at the following locations:

Training

Human Resource Manager has arranged ongoing accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Training is also provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions are trained:

Loan Manager, Loan Officer, Legal Officer, Collection Officer, Accountant, Admin Assistant

New staff will be trained on Accessible Customer Service within three months after being hired.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act 2005 and the requirements of the customer service standard
  • Prudent Financial Services Inc.’s related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Prudent Financial Services’s goods and services

Staff will also be updated when changes are made to our accessible customer service plan.

Feedback process

People with disabilities can provide their feedback to Prudent Financial Services in the following ways:

All feedback is handled in the following manner:

  • The feedback is directed to the appropriate department
  • The authorized personnel will review the situation and undertake appropriate action
  • Customers can expect to hear back in two business days
  • All feedback is documented and actions will be taken where necessary

Notice of availability

Prudent Financial Services Inc. documents related to accessible customer service, are available upon request by posting a notice in the following location(s):

Modifications to this or other policies

Any policy, practice or procedure of Prudent Financial Services Inc. that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

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Prudent Financial Services

Business Hours

Monday to Friday
9am - 5pm

Saturday
9am - 1pm

Sunday
CLOSED

Serving the GTA since 1984

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